Careers at RPR

Realtors Property Resource has the following career opportunities available:


Open Position: Contact Center Trainer

Location: Omaha, NE

About Realtors Property Resource® (RPR)®

Be a part of the GROWING workforce at Realtors Property Resource®, a wholly owned subsidiary of the National Association of REALTORS® (NAR). Our mission is to provide comprehensive property information and tools to more than 1 million REALTORS® via our Web and mobile platforms.

If you’ve ever bought or sold a house, you’ve probably worked with a REALTOR®. These are our clients and at RPR®, our goal is to keep them better informed and more competitive in the needs of their clients and prospects. Recognized as a top service provider for the industry, we offer a premier benefit program for employees, and empower our employees to take care of our membership base.

Position Description

This position requires extensive interaction with each Customer Service Rep on a daily basis and including feedback, coaching and development as needed. The Call Center Trainer is responsible for training call center agents. This position conducts On the Job Training and agent coaching. The Call Center Trainer is also responsible for updating, enhancing and producing training materials, identifying and recommending ongoing/new training in alignment with Customer Support service philosophy and business needs.

Working closely with center staff and manager to identify appropriate coaching plans for all employees (hourly and management) in all key metrics, supervise the actions to achieve daily and monthly objectives developing and maintaining all necessary records and documents associated with employee performance.

Maintaining a strong knowledge of all products, practices and policies required to lead and develop a team, participating in constant dialogue with center manager and peers to share best practices and talking all necessary steps to change behaviors through coaching to performance.

Adhere to Code of Business Conduct and take personal accountability of own professional development, effective organizing and planning work, setting priorities and executing action plans.

Provide leadership that supports the customer support vision and strategy.

Must be energetic, self-motivated, customer-focused and versatile, with strong customer and quality-focused skills. This position requires skill in problem solving, market knowledge, documentation skills and listening, Previous experiences with verbal communication/phone skills, resolving conflict, analyzing information, and multi-tasking, as well as strong computer skills and interpersonal savvy.

Ideal candidates would need to have a minimum two years of experience in a customer call center environment; real estate experience or knowledge of the profession a plus.

RPR is a start up organization, and a “can do” and enthusiastic attitude is required for success in this fast-paced entrepreneurial environment. Candidate will be a self-starter, and show success in working with a minimum of day-to-day supervision.

Primary Responsibilities:

  • Assess training needs of agents.
  • Design, develop, update and deliver training.
  • Facilitate training programs for new and existing call center agents using a variety of instructional techniques and formats, such as role playing, simulations, etc.
  • Conduct On-the-Job training to ensure appropriate knowledge transfer and high customer service skills in alignment with call center trusted partner philosophy.
  • Conduct coaching sessions with trainees and supervisors to achieve high performance levels.
  • Monitor live calls to provide appropriate coaching to agents.
  • Performs basic training administrative functions (e.g. LMS enrollment of trainees in classes, assign courses/tests to trainees, review training progress and generate training reports).
  • Report on delivery and curriculum effectiveness.
  • Other duties as assigned.

Required Experience

  • Bachelor’s degree or equivalent combination of education and experience
  • Experience in the Real Estate Industry a plus
  • Requires a strong customer service background
  • Must possess good decision making and problem solving skills.
  • Must be able to prioritize and work independently on multiple tasks with attention to detail.
  • Requires a professional attitude and flexibility, plus strong organizational skills. Must be able to work independently with little supervision.
  • Requires supervisory skills necessary to give direction to an individual, team and/or department.
  • Requires good interpersonal, verbal and written communication skills.
  • Position requires multi-tasking through organization, detail, multiple deadlines and projects.

What we offer

  • Competitive base salary
  • Full medical, dental, & vision benefits
  • Paid extended sick leave
  • 401 (k) program with employer match
  • Pension program fully funded by employer
  • Flexible spending accounts
  • Paid vacation and holidays

To learn more about the company:

If you are interested in the Contact Center Trainer position, please submit your resume below:

  • Drop files here or

Job Posted: 2/10/2016


UX/UI Senior Designer

About Realtors Property Resource® (RPR®)

RPR is a wholly owned subsidiary of the National Association of REALTORS® (NAR). Our mission is to provide comprehensive property information and tools to more than 1 million REALTORS via our Web and mobile platforms.

If you’ve ever bought or sold a house, you’ve probably worked with a REALTOR®. These are our clients and at RPR, our goal is to keep them better informed and more competitive in serving the needs of their clients and prospects.

We are looking for a visual designer who can build on our creative vision and add value to our acclaimed user experience across all our mobile, desktop and back end products.

As part of the RPR team in our Irvine, California development center, you will have a direct impact on evolution of the look, feel and usability of professional REALTOR® products and be part of a team that is changing the real estate industry.

Responsibilities

  • Be an advocate for our users and their real world use of our products
  • Champion and use principles of usability and user-centered design and know when you should push those boundaries
  • Lead the design discussion within a fast paced team of product managers, developers, QA and business owners and work closely with all stakeholders through the development and implementation cycles
  • Constantly evaluate our products (mobile, tablet and web) and identify areas where we can design better solutions
  • Rapidly iterate your designs to incorporate ongoing user and team feedback
  • Show a high attention to detail from wireframes through to pixel perfect comps and annotations
  • Communicate and present your design solutions to the product and business team
  • Be comfortable working with large amounts of data and the need to visualize it in ways that help bring understanding and create meaning
  • Be able to meet deadlines while juggle several projects on different schedules
  • Ensure UI and brand consistency across all platforms and maintain user specifications and design patterns
  • Collaborate with Marketing (and supply artwork as needed) to promote our products across print, Web and video

Required Experience

  • Ability to work effectively remotely as well as in person in our Irvine (Orange County) office at least 2 days per week
  • Ability to work in a fast paced team environment (we use the AGILE method of software development)
  • 3-5 years of real-world experience in Interface and Interaction Design
  • Fluency in best practices for Interaction Design
  • Ability to quickly turn around tight wire-frames and mockups in an iterative environment
  • Well versed and curious about current design and UI trends
  • An online portfolio that reflects your highest quality work and user centric designs

How we work

  • Typography, layout and color expertise are a given
  • We value clean, logical and elegant design over Photoshop tricks
  • A consistent UI and design framework across all of our products is important
  • We value individual drive and the ability to work within a team equally
  • We work in flexible teams using AGILE methodology to generate quality working software early and often
  • We use the Adobe Suite for fast prototyping (Fireworks), but are always open to better solutions
  • Designers have a key and equal voice at the decision making table (design is not a service department)

What we offer

  • Competitive base salary
  • Full medical, dental, & vision benefits
  • 401(k) program with employer match
  • Flexible Spending Accounts
  • Paid vacation and holidays

Find out more about RPR here:

If you are interested in the UX/UI Senior Designer position, please submit your resume below:

  • Drop files here or

Job Posted: 8/27/2015