Behind The Scenes: Training and Supporting RPR Users

Creating a complete training and support system for an application like Realtors Property Resource™ (RPR) is a big task, and one that’s just as important to get right as the application itself. As a result, we took a detailed approach, talking to MLS and broker training directors around the country and building a system around their suggestions—from creating a complete online training curriculum to providing easy-to-access help for everything from routine questions to urgent needs from our users.

Our training instructors will be based out of Kansas City. I suppose their location isn’t very important since all of our courses will be offered online. REALTOR® members will be able to choose from at least 2 classes daily, 5 days a week. These classes will be lead by instructors with real estate experience, and staggered throughout the day to accommodate users in different time zones. And if you can’t make one of the live webinars, you will be able to watch one of our previously recorded sessions. For our MLSs partners’ staff, we have developed an extensive curriculum of “Train the Trainer” courses.

We’ve also setup a separate facility in Chicago that will be open around the clock—24 hours a day, 7 days a week—once we come out of beta. As Mike DelGaudio, RPR Director of Training and Support, says, “We understand real estate is a 24 hour-a-day business, so we’ll be there to help you whenever you’re working”. Members will be able to access the support staff through live chat, email, or phone.

For those that want an online help system, we’ve set up the “RPR Help Center”. It’s filled with hundreds of articles and related resources.  Don’t see the answer to your question?  The Help Center is interactive – you can leave a comment or ask a question, and it will be shared with our representatives and the other users of RPR. The Help Center also includes videos on many key topics – often with Spanish translations – available when you see the “Captions” button at the bottom of the video player.

So when RPR comes to your market, check out these great new offerings designed to get you up-to-speed and productive in the system right away, so you can start using it to do more business with your customers.  We hope they’re helpful, and that if you don’t find something you need, you’ll tell us what you think.