Option 1 – Customized program mimicking your organization’s support team.
- Design a program that mimics the way you currently take dues payments.
- Set up a phone tree option where your members can “Press 3 to pay your dues”. RPR’s friendly Omaha-based customer service representatives will answer the phone any way you would like.
- Pay your member’s dues through your customized RAMCO account.
- Answer your members dues questions.
- Transfer your members back to your organization if needed.
- Provide reporting.
- Set-up fees are based on your organization’s size; cost is approximately $1,500.
- Training fees are billed by the hour and based on the number of customer service representatives needed.
- RPR invoices you each month based on time recorded for each interaction. Billing is down to the second.
- Billing rate for 2023-2024 dues season is $68.25 per hour plus prorated RAMCO license rates.
Note: Option 1 requires additional setup and training time.
Option 2 – Consolidated program using a generic 800 number.
- Provide an 800 number to distribute to your members.
- Answer calls by our friendly Omaha-based customer service representatives using the following greeting “Thank you for calling Dues Support.”
- Pull up your members’ information.
- Ensure the caller is paying dues for your organization.
- Pay your member’s dues through your customized RAMCO account
- Record Successful and Unsuccessful Payments, Transactions that need your organization’s assistance (via email).
- Billing is based on the transaction type:
- Successful Payment and those that require Transaction Assistance $5.68
- Unsuccessful Payments $4.55
For more information contact Dues Support at [email protected].
RPR offers turnkey automated voicemail campaigns. RPR offers an automated service that sends a voicemail message to your members on any topic.
Uses for this type of campaign include:
- Dues Reminders
- Lapsed Member Campaign
- Event Announcements
- Any message you want to send to your members
This service operates on mobile phones only and will leave a voicemail message without ringing the phone. RPR’s delivery success rate is over 90%; you only pay for successfully delivered messages.
- Develop your voicemail campaign strategy
- Scrub your list so you are only delivering to mobile phones
- Script the voicemail message
- Professionally record the message for you – $100 additional fee includes 3 takes
- Execute the campaign
- Provide “Success Reporting”
Rates for 2023 and 2024 are $0.67 per successfully delivered voicemail.
For more information contact Dues Support [email protected].