Exceptions and Known Issues

This article explains some things that we are working to repair and instances where something may be different than what you expected.

CMA and Refined Value

When: January 17, 2025

Issue: Slowness and timeouts in the CMA and Refine Value tools.

Workaround: None

ETA: This issue will be repaired on Wednesday evening, January 22, 2025

Neighborhood Search

When: August 2024

Issue: We are missing data for some neighborhoods in the state of Connecticut.

Workaround: None

ETA: We have reported this to our vendor, but do not have an ETA. We will update this article when more information is available.

Exceptions to the rule

Click on the links below

Properties with an address range (such as “1-10 Main Street”) do not format correctly or are not recognized in a property search. For example, an active listing at 605-607 E. Mechanic St. will not be found in search. Your search results might include an off-market property at 605 E. Mechanic and an active listing at 606 E. Mechanic, but not a 605-607 property.

Work-around: Search public record by the APN number or the owner’s name. On-market properties can be searched by the Listing ID.

Catylist Listing IDs are too long for RPR to interpret and display.  Instead, RPR converts the Catylist Listing ID to a listing ID unique to RPR.  Because of this, you are not able to search for a property in RPR using the original Catylist Listing ID.

Work-around: Search by address, APN (parcel number/tax ID), or by owner name.  Members can search using the converted listing ID if it is known from a previous visit to the Property Summary in RPR.

List of MLSs and CIEs that provide Catylist listings to RPR.

This only affects Catylist Listing IDs – not all listing IDs from these MLSs and CIEs.

Alabama

  • Birmingham Commercial Exchange

Connecticut

  • Connecticut Commercial List (CTCList)

Florida

  • Tallahassee Area CMLS
  • My Florida Commercial Real Estate (MFCRE)
  • Gulf Coast CMLS
  • Commercial Exchange Florida

Illinois

  • Northern Illinois Commercial Association of REALTORS® (ICEx)

Kansas

  • Kansas Commercial Real Estate

Kentucky

  • Kentucky Commercial Real Estate Alliance (KREA)

Louisiana

  • Louisiana Commercial Database (LACDB)

Michigan

  • Commercial Alliance of REALTORS West Mi Grand Rapids (CARWM)
  • Commercial Board of REALTORS® Michigan (CPIX)

Mississippi

  • MSCREX Mississippi Commercial Real Estate Exchange
  • Mississippi Commercial Association of REALTORS® (MCAR)

North Carolina

  • North Carolina CMLS (Cape Fear Realtors)
  • North Carolina CIE

Nebraska

  • Midlands Regional Commercial Information Exchange – MRCIE

New Hampshire

  • New England Commercial Property Exchange

New Jersey

  • Tri-State Commercial Properties Information Exchange (TSCPIX)

New Mexico

  • Commercial Association of REALTORS® New Mexico (CARNM)

Ohio

  • Akron Cleveland Association of Realtors Commercial Information Exchange

Tennessee

  • KAAR CIE – Knoxville Area Association of REALTORS® CIE
  • Northeast Tennessee CMLS
  • Greater Chattanooga Association of REALTORS® CMLS

Texas

  • Greater Tyler Association Realtors Commercial Information Exchange
  • West Texas CIE
  • Border CIE
  • South Texas Commercial Association of REALTORS®

Wisconsin

  • Wisconsin Commercial Information Exchange (WCIE)

A CoOp is owned by a corporation that offers shares of stock to tenants in exchange for the right to lease a unit in the building. Due to these circumstances, there is usually only one APN (parcel number, tax ID) for the entire building instead of for each unit.  Since RPR is a parcel-centric site, public records will not be available for individual units. Listings will show in RPR as a listing only record, which means only listing data will show in the property record.

When creating an RPR account, a NRDS membership will not validate if there are letters with special characters in the last name (for example é, ñ, etc.).

Solution: While creating your account, omit special characters. This will not prevent your name from appearing correctly on your RPR reports. Once you have created your RPR account, visit your Profile to make edits if needed. If you need additional assistance, please contact us at (877) 977-7576.

If an uploaded PDF does not display in your report. Try recreating the PDF or resaving the original PDF (in the program where it was created) and then uploading the new version in RPR.

The square footage displayed for residential properties encompassing more than one structure or unit. For instance, a house and a guest house reflect the square footage of one structure, not the total of all structures. This is because RPR receives data denoting the building square footage for the first structure but not square footage for additional structures on the same parcel.

A property in RPR is not displayed as a recent sale if the sale occurred via a quitclaim deed. A property whose ownership changed as the result of a quitclaim deed will show a status of Off Market (or another status if relevant).

Need Help?

If you need additional assistance, contact RPR Member Support at (877) 977-7576 or open a Live Chat from any page of the website.

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