Exceptions and Known Issues

This article explains things that we are working to repair and instances where something may be different than what you expected.

New!

A new and refreshed version of the RPR Mobile™ app was released on August 30, 2022. It is the most significant update to our app this year! Learn more about this release.  

Now we have a little clean-up and fine-tuning to do. Below are items we are working to repair or improve, categorized by feature.

RPR Mobile™ app

Custom Saved Search: Saving a search with a custom name displays a “Data Connection” error, but the search is saved.

Unsaving a Search: If you save a search area and name it, then change your mind and unsave it, the area retains the custom name.

Recent Searches: Property searches are not showing when the “Recent” button is tapped. We also plan to hide duplicate searches so that a search only shows once. 

Sort: We plan to change the sort order to Alphabetical A-Z.

Commercial Sort: We will add “Price (Low-High)” and “Price (High-Low)” sort options. 

Min/Max Fields: Sometimes, the keyboard covers a portion of these fields.

Residential /Commercial Mode: If the mode is changed from Residential to Commercial in the filters screen, the Home and Metrics screens continue to show data for Residential properties/areas. Also, if “Reset All” is tapped in the filters screen, the Residential filter options appear, and the search results show Residential properties. 

Map Actions/Schools 

  • Multiple Polygons: If the school attendance zones in the search results are made up of multiple polygons, when a school map pin is opened and “Search Properties” is tapped, properties do not appear in all the attendance zone polygons. 
  • Distance > School: If you open the Map Actions menu and run a Distance (radius) search, apply a school map overlay, open a school map pin and tap “Search Properties,” the Distance radius remains on the screen along with the school attendance zones. The radius does not populate with properties.

Map Pin (Your Location ): We plan to change the color and shape of the map pin that indicates your location to differentiate it more from active listings. 

Section Headers: Some letters in the titles of the section headers are cut off. 

Open House > Add to Calendar: If you open an Open House map pin to the Property Details screen, scroll down to the Open House section, touch the “Add to Calendar” option and save it, then tap the link in your calendar, you are not deep linked to the correct Property Details screen. 

Customizing Reports: Sometimes, when you upload a photo or add a note, selecting or deselecting “My Mobile Notes and Photos” is not available when customizing reports (step 2 in creating a report).

Pick Report: If you select “School Report” and choose a school, but change your mind and click the “Previous” button, then attempt to run a different type of report, the previously chosen school remains instead of allowing another selection.

Create a Comp Analysis: When you receive a notification that your report is ready after creating a comp analysis (CMA), the message should say “Seller’s Report” instead of “Create Comp Analysis.”

Photo Note (uploading photos): Sometimes the app crashes when using certain Android phones and sometimes when a member uploads a photo, then immediately tries to add a test note. We are also adding messaging to alert members when they have the camera permission disabled on their phone.

Text Note: The first saved note appears on the screen when you add a second note. The workaround is to backspace until the text is erased, then type your second note (don’t worry, your first note is still saved).

REALTOR® Assistant’s Profile: The assistant’s contact information should show in their assistant account instead of the REALTOR’s contact information. 

Number of properties added (For example, “2 Properties added”): On smaller phones when adding properties to a Comp Analysis or Buyer Tour, the number of properties selected is counted and shown on the right side of your screen. Letters in the word “added” are cut off.

Website

Click on the links below

We have added a Map View option to the Neighborhood and School searches, but it is not fully functional yet. The map icons currently do not represent the number of search results indicated at the top of the map. As a work-around, you can follow these steps:

  • Select the Grid View at the top right of the page (3 dots and 3 dashes)
  • Scroll down the page (until you reach the number of results you would like to appear on the map)
  • Return to Map View. The map pins should now reflect the number of neighborhoods or schools within your scrolled Grid View results.

– When selecting Attributes and hovering your cursor over the information question marks (?), some Attribute descriptions are cut off.

Exceptions to the rule

Click on the links below

A CoOp is owned by a corporation that offers shares of stock to tenants in exchange for the right to lease a unit in the building. Due to these circumstances, there is usually only one APN (parcel number, tax ID) for the entire building instead of for each unit.  Since RPR is a parcel-centric site, public records will not be available for individual units. Listings will show in RPR as a listing only record, which means only listing data will show in the property record.

Properties with an address range (such as “1-10 Main Street”) do not format correctly or are not recognized in a property search. For example, an active listing at 605-607 E. Mechanic St. will not be found in search. Your search results might include an off-market property at 605 E. Mechanic and an active listing at 606 E. Mechanic, but not a 605-607 property.

Work-around: Search public record by the APN number or the owner’s name. On-market properties can be searched by the Listing ID.

A property in RPR is not displayed as a recent sale if the sale occurred via a quitclaim deed. A property whose ownership changed as the result of a quitclaim deed will show a status of Off Market (or another status if relevant).

Catylist Listing IDs are too long for RPR to interpret and display.  Instead, RPR converts the Catylist Listing ID to a listing ID unique to RPR.  Because of this, you are not able to search for a property in RPR using the original Catylist Listing ID.

Work-around: Search by address, APN (parcel number/tax ID), or by owner name.  Members can search using the converted listing ID if it is known from a previous visit to the Property Summary in RPR.

List of MLSs and CIEs that provide Catylist listings to RPR.

This only affects Catylist Listing IDs – not all listing IDs from these MLSs and CIEs.

Alabama

  • Birmingham Commercial Exchange

Connecticut

  • Connecticut Commercial List (CTCList)

Florida

  • Tallahassee Area CMLS
  • My Florida Commercial Real Estate (MFCRE)
  • Gulf Coast CMLS
  • Commercial Exchange Florida

Illinois

  • Northern Illinois Commercial Association of REALTORS® (ICEx)

Kansas

  • Kansas Commercial Real Estate

Kentucky

  • Kentucky Commercial Real Estate Alliance (KREA)

Louisiana

  • Louisiana Commercial Database (LACDB)

Michigan

  • Commercial Alliance of REALTORS West Mi Grand Rapids (CARWM)
  • Commercial Board of REALTORS® Michigan (CPIX)

Mississippi

  • MSCREX Mississippi Commercial Real Estate Exchange
  • Mississippi Commercial Association of REALTORS® (MCAR)

North Carolina

  • North Carolina CMLS (Cape Fear Realtors)
  • North Carolina CIE

Nebraska

  • Midlands Regional Commercial Information Exchange – MRCIE

New Hampshire

  • New England Commercial Property Exchange

New Jersey

  • Tri-State Commercial Properties Information Exchange (TSCPIX)

New Mexico

  • Commercial Association of REALTORS® New Mexico (CARNM)

Ohio

  • Akron Cleveland Association of Realtors Commercial Information Exchange

Tennessee

  • KAAR CIE – Knoxville Area Association of REALTORS® CIE
  • Northeast Tennessee CMLS
  • Greater Chattanooga Association of REALTORS® CMLS

Texas

  • Greater Tyler Association Realtors Commercial Information Exchange
  • West Texas CIE
  • Border CIE
  • South Texas Commercial Association of REALTORS®

Wisconsin

  • Wisconsin Commercial Information Exchange (WCIE)

The square footage displayed for residential properties encompassing more than one structure or unit. For instance, a house and a guest house reflect the square footage of one structure, not the total of all structures. This is because RPR receives data denoting the building square footage for the first structure but not square footage for additional structures on the same parcel.

When creating an RPR account, a NRDS membership will not validate if there are letters with special characters in the last name (for example é, ñ, etc.).

Solution: While creating your account, omit special characters. This will not prevent your name from appearing correctly on your RPR reports. Once you have created your RPR account, visit your Profile to make edits if needed. If you need additional assistance, please contact us at (877) 977-7576.

Need Help?

If you need additional assistance, contact RPR Member Support at (877) 977-7576 or open a Live Chat from any page of the website.

Share This Story, Choose Your Platform!