Your last name must be the name on file with the National Association of REALTORS® (NAR).
Have you changed your name recently (marriage or divorce)? Try using a name you have used in the past or your new name.
Is your name hyphenated? Try both of your names singular
Do you have special characters in your name? For example é or ñ. Enter your last name without the special characters.
Are you entering only your last name? The look-up only asks for your last name. Be sure that you are not including your first name also.